Our Policies

Learn more about the Capstone Family Medicine policies and procedures below.

Late Arrivals 
Patients arriving ten or more minutes late for their scheduled appointment will be rescheduled.

No Show/Missed Appointments
Capstone requires a 24-hour notice for appointment cancellations or reschedules. 
Any appointment cancelled/rescheduled less than 24-hours prior to the scheduled appointment time will incur a $25.00 fee, this includes no-show appointments. After five missed/no show appointments, an account may be reviewed for discharge from the practice. New patients will not be allowed to reschedule their appointment if they no-show or cancel within 24-hours.

After Hours 
We take pride in being available for urgent health care issues. Therefore, our physicians can be reached after office hours if necessary. Please call our office number and enter option #3 to reach the physician directly. However, we ask that patients keep such calls to a minimum, and calls deemed unnecessary or frivolous may incur a $15 fee.

Prescription Refills
Please bring your pill bottles to appointments and review dosing with your doctor. We ask that you request any needed refills at your visit. If you forget something, please allow us 48-72 hours for phone refills. Our physicians may stop their work to provide a refill on an urgent basis, but this may incur a $25 fee.

Test Results
Physicians may order tests to help diagnose and treat your medical condition. You will be notified of any abnormal test result within twenty-four (24) hours of the provider reviewing the report. You will be notified of normal test results within two (2) weeks of the provider reviewing the report. If you do not hear from your provider please call and inquire. Your provider may not have received your results. Please note you may receive a separate bill from Quest Laboratory for processing the lab specimen. It is your responsibility to know if your insurance has another preferred lab.

Health Plan Participation
Capstone Family Medicine is a preferred provider with Blue Cross, Aetna, and Cigna, as well as participating provider with Medicaid, Tricare and Medicare. We do not accept ANS. We are currently not accepting any new adult Medicaid or Medicare patients.

Financial Responsibility
Capstone Family Medicine will bill your insurance as a courtesy. However, you are responsible for your portion of your bill(for example, co-pays, deductibles, services not covered by your health plan, etc.) at the time of your visit. Remember that the contract with your insurance company is between you and them and it is your responsibility to know your policy. We will not become involved in disputes between you and your insurance company regarding deductibles, co-payment, covered charges, secondary insurance,usual and customary charges, etc., other than to supply factual information as necessary.

Hospital Privileges
Our physicians have privileges at Mat-Su Regional Medical Center. If you are seen at this facility, please note you will get a separate bill from the hospital.